Refund Policy
Returns with Clarity and Care
We want you to feel confident shopping for bedding and home comfort essentials at Cozivelle. If something is not right, eligible products may be returned or exchanged free of charge within 30 calendar days in accordance with this policy.
Days
Our Return Window
Time to Make Sure It Feels Right
Cozivelle offers free returns and exchanges on eligible products within 30 calendar days. The return period is intended to give you a clear and reasonable opportunity to review your purchase and contact us when something needs to be resolved.
Please begin the return or exchange process within the applicable 30-day period. Product-specific conditions disclosed at the time of purchase may also apply.
Return Process
A Clear Four-Step Process
Starting a return should be straightforward. Keep your order information available so our support team can identify the purchase and guide you through the next step.
Request the Return
Contact Cozivelle within the 30-day return window and provide the relevant order details and the item you would like to return or exchange.
Review the Details
Our team will review the request, confirm the applicable return instructions and provide the information needed for the next stage.
Send the Item Back
Follow the return instructions provided by our team and include the relevant product components required for the return to be reviewed.
Resolution
Once the returned item is received and reviewed, an approved refund or exchange will be processed according to the applicable request.
Return Eligibility
Help Us Process Your Return Smoothly
Return eligibility may depend on the product, its condition and any product-specific information disclosed at purchase. To help avoid unnecessary delays, please keep your order details and all relevant product components available.
- The return or exchange request should be started within the applicable 30-day period.
- Keep your order number or other purchase information available when requesting assistance.
- Return all parts, accessories or components that were supplied with the item where applicable.
- Follow any product-specific return instructions communicated by our customer support team.
How Requests Are Handled
Different Situations, Clear Resolutions
The appropriate resolution depends on why the product is being returned and the outcome of the return review.
Eligible Return
If an eligible product is no longer right for your space or preferences, you may request a free return within the 30-day window.
Eligible Exchange
When an exchange is available, our team can help guide you through the return of the original item and the applicable replacement process.
Damaged or Incorrect Item
If an order arrives damaged, incomplete or different from what you ordered, contact us with the relevant details so the issue can be reviewed promptly.
Damaged, Incorrect or Incomplete Orders
Tell Us When Something Is Not Right
If your shipment arrives with a problem, please provide enough information for our team to understand what happened. Keeping the item and packaging available while the issue is reviewed may help with verification.
Describe the damage and, when requested, provide clear photographs showing the affected area.
Provide the order information and identify the item received so we can compare it with the original order.
Tell us which part appears to be missing and retain the shipment contents while the request is reviewed.
If packaging damage appears to have affected the product, document the condition before disposing of the packaging.
Free Exchanges
When Another Option Fits Better
Eligible products may be exchanged within the same 30-day period. Availability of a replacement may depend on current inventory, product variations and the details of the original order.
Request the Exchange
Let our team know which item you would like to exchange and provide the relevant order details.
Confirm Availability
We will review the request and confirm the available resolution based on current product availability.
Follow the Instructions
Return the original item using the instructions provided for the approved exchange request.
Replacement Resolution
The applicable replacement process will continue once the exchange requirements have been completed.
Refund Processing
What Happens After the Return
Once a returned item has been received and reviewed, an approved refund will be issued to the original payment method used for the purchase.
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01
Return Received
The returned product reaches the applicable return destination and enters the review process.
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02
Return Reviewed
The item and request details are reviewed to confirm the appropriate resolution.
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03
Refund Approved
When approved, the refund is submitted back to the original payment method.
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04
Payment Provider Posts It
Banks and payment providers may require additional time before the refunded amount appears in your account.
Refund Destination
Original Payment Method
Approved refunds are returned to the original payment method associated with the order. Cozivelle cannot control the additional processing time required by your bank, card issuer or payment provider after the refund has been submitted.
If you have received confirmation that a refund was issued but it has not yet appeared, allow your payment provider time to complete its processing. You may also wish to check directly with the provider responsible for the original payment.
Return Support
We Are Here to Help
If you need help understanding this policy, beginning a return or exchange, or resolving an issue with an order, Cozivelle customer support is available 24 hours a day, 7 days a week.
This policy applies to eligible Cozivelle returns and exchanges and does not limit any rights available to you under applicable law. Product-specific conditions disclosed at the time of purchase may also apply.
Updated September 22, 2026